Social Remedy – Privacy Policy

General: Social Remedy Pty Ltd ACN 651 642 527 (Social Remedy, We, Our or Us) is committed to treating the personal information we collect, offline or online, in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Act). This Privacy Policy sets out how we handle personal information provided to us, or otherwise collected by us, to allow us to provide members with the ability to access the equipment, fitness classes and other tailored services, health and wellbeing services and other recovery and complementary services (Services).

Information:  The types of personal information we may collect about you include:

(a) Identity Date: including first name, middle name, last name, date of birth, gender, job title, photographic identification, emergency contact details.

(b) Contact Date: including billing address, email address and telephone numbers.

(c)  Financial Data: including bank account and payment card details (through our third-party payment processors, from time to time).

(d) Transaction Data: including details about payments from you to us and other details of services you have purchased from us.

(e) Technical and Usage Data: including internet protocol (IP) address, login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

(f) Marketing and Communication Date: including your preferences in receiving marketing from us and our third parties and your communication preferences.

(g) Professional Date: including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.

We may collect these types of personal information directly from you or from third parties.

Collection and use: We may collect, hold, use and disclose personal information for the following purposes:

(a to provide members with our Services and functions related to those Services;

(b) to enable us to provide members or potential members with information relating to our Services, memberships or other offers;

(c) to enable you to access and use our Website, associated applications and associated social media platforms;

(d) to contact and communicate with you;

(e) for internal record keeping and administrative purposes;

(f)  for analytics, market research and business development, including to operate and improve our Website, associated applications and associated social media platforms;

(g) to run competitions and/or offer additional benefits to you;

(h) for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

(i) to comply with our legal obligations and resolve any disputes that we may have; and

(j) to consider your employment application.

How we treat info:  Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means, amongst other things, information relating to your health, fitness and medical history.

We only collect, hold, use and disclose sensitive information for the following purposes:

●  any purposes you consent to;

● the primary purpose for which it is collected, including an assessment of your fitness to participate in any of the Services we offer;

● secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the above listed third parties as reasonably necessary to provide our Services to you;

● to contact emergency services, or to speak with your emergency contact where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and

● if otherwise required or authorised by law.

Disclosure:  We may disclose personal information to:

● provide Services to members;

● our employees, contractors and/or related entities;

● our existing or potential agents or business partners;

● third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

● sponsors or promoters of any competition we run;

● anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

● courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; and

●  courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Storage & security: We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies & beacons: We may use cookies on our Website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Website with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Website from time to time. Web beacons (also known as clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Third party sites:  Our Website may contain links to websites operated by third parties. We do not have any control over those websites and we are not responsible for the protection of privacy of any personal information which you provide whilst using those websites. Those websites are not governed by this Privacy Policy.

Amendments:  We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Website. We recommend you check our Website regularly to ensure you are aware of our current Privacy Policy.

Your rights:  Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Website or the products and/or Services we are able to provide to you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Act, we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Contact:  For any questions and notices, please contact us at: Social Remedy Pty Ltd ACN 651 642 527 by email to our Privacy Officer at hello@socialremedy.com.au

Last update: 1 April 2024